IBCDYNAMIX brings a new dimension to your customer relationship management
Customer enquiries reach businesses through a range of channels these days – by post, by email, through web portals, by phone and via social networks. To ensure that you can keep on top of everything and provide customers with the best customer experience possible
, businesses must react to these new ways of communicating with their customers. But even better would be: to make active use of these.
means that nothing can stand in the way of cross-channel, accessible and successful customer relations. Our powerful CCM solution acts as a central interface to support you throughout the entire multi-channel workflow.